Frequently Asked Questions

Unfortunately, we do not offer accounts but we do offer lay-bye in our physical stores. We currently do not offer a lay-buy option for online purchases.

For in-store lay-byes, the payment period is over 3 months with a 10% deposit. Please supply a copy of your ID and cell number when visiting your nearest store. We do not offer lay-by for online purchases.

As a company, we want to continue to offer the best service and improve the options for our customers. We found that our customers prefer to lay-bye instead of having an account because of the following reasons:

• There is no extensive paperwork
• No obligations
• You have the freedom to change your product at any time during the lay-bye process
• There are no admin fees
• There is no interest charged
• You can cancel at any time with no penalties
• You pay up to 30% less with a lay-bye than with accounts

Your account has been transferred to Ackermans and can be closed at any time. Unfortunately, no new purchases from John Craig can be added to your account. For any account queries, please contact:

• Email: customerservice@tenacityinc.co.za
• Tel: 0860 000 303 (SA)

Yes, you do still have to pay your account; it is still a legal financial obligation. Once your account is paid up, it can be cancelled or it can remain with Ackermans.

• Lay-buys will be cancelled if you fail to comply with the Terms.
• Lay-buys terminated by yourself will be refunded to the total of the amount paid to date in full.
• PLEASE RETAIN YOUR TILL SLIP.

• Create a personal profile/account on the John Craig Website by clicking on the “My Account” tab.
• Select a category of Products that appeals to you on the John Craig Online Store.
• Within the category, you’ll find a range of Products on offer.
• Once you choose a Product, you’ll be taken to the product page for a more detailed description along with pictures to help you make your choice. We understand every purchase is a big decision, so we will try to equip you with as much information as possible.
• Select the size and colour (if applicable) and then click on the “add to your cart” tab.
• You will be taken to the “your cart” page, which will provide you with a summary of the Product(s) you wish to Order, and from here you can choose to continue shopping or to checkout.
• At checkout, you will be given the opportunity to review and confirm your Order.
• At Checkout, you will also have to select the delivery option you would like to apply to your Order.
• Once you have selected the delivery option, you will be required to provide an address for delivery or a Click & Collect location.
• Thereafter you will be directed to the payment page to make payment for your total Order in full via one of the payment options.
• Once payment has cleared in our account in full, your Order will be dispatched for delivery.

John Craig uses South Africa’s top Couriers to make sure you get only the best service. We use Logistical Solutionist (Pty) Ltd for Door-to-Door delivery, and for Click and Collect.

We offer the following delivery options for online orders:

• Door-to-Door Delivery
• Click and Collect

You can find more information about tracking your order on our website.

All our Products will arrive encased in a transparent recycled poly bag in addition to our standard packaging. This is to ensure that our Products are always protected from damage that may occur when in transit. Your Order will be accompanied by an original delivery note which will need to be signed. It is very important that you retain the original packaging and the original signed delivery note, as you will require these if you wish to return any Product(s).

Logistical Solutionist delivers nationally within South Africa, Monday – Friday, 8 am to 5 pm. Please note that we are unable to deliver to PO Boxes.

We're pretty quick at picking and packing your Order, therefore we're not able to change or cancel it once your purchase has been confirmed. If you change your mind, you can return your Order, on the condition that you qualify for a return in terms of our Online Shopping Terms.

Once your Order has been confirmed and you would like to make a change, please contact our customer service team at info@johncraig.co.za for further assistance.

We offer FREE deliveries on all orders of R500.00 or more.

Please visit the store where the item was purchased. All we need is your till slip and for the item in question to be in its original, pristine condition as at the time of purchase. Our exchange policy is within 30 days of purchase. Items that were bought on sale can only be exchanged and not returned.

You can send an email to our customer service agents at info@johncraig.co.za to request assistance with your return. Please also read our online Returns Policy.

Yes, you can. Simply bring your item along with the proof of purchase to any of our stores. Our team will inspect the item to confirm it’s in a sellable condition. Once verified, we’ll process your refund according to our return policy.

Yes, provided the goods are in the original condition as at the time of delivery. All swing tags and boxes (where relevant) must accompany the item(s) being returned. Please take your proof of purchase (your invoice) with you to the store, and they will gladly assist you where possible. Please note that some products are only sold online and are therefore not available at stores; in this case, it’s best to log an exchange with the online store.

Yes, we do.

As an authorised dealer of top authentic leisure brands, we take the quality of our product very seriously. You may return the defective item within six (6) months of its purchase. You can return the product to the store to have the Regional Manager assess the item, or you can contact the Customer Service team at info@johncraig.co.za with photos of the item and your till slip.

Call customer services on +27 11 474 2245 or email info@johncraig.co.za and we’ll try to fix the problem as best we can.

We make a point to keep up with the latest trends and maintain our stock levels. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact our team; they will try to source the item for you.

Yes. John Craig guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence, as all products are thoroughly inspected for condition and authenticity.

The majority of the product displayed on the John Craig website is available in stores. Some product is only available at selected stores, and some product is only available online.

You can select a category (e.g., Footwear, Apparel, Accessories) and then filter your view. Alternatively, you can use the “Search Box” on the homepage to type in the brand name, product code, or a description of the item you are looking for.

• SiD (Instant EFT): Pay with ease using SiD Instant EFT, a trusted payment solution supported by major South African banks, including FNB, Nedbank, Standard Bank, Capitec, and ABSA.
• CREDIT CARD: VISA AND MASTERCARD: Your order will be sent immediately. Please note that your card must be 3D secured.
• Paygate (Instant EFT, Card, and More): Paygate offers a variety of payment methods, including Instant EFT and Credit/Debit Card payments.
• OZOW (Instant EFT): Experience a fast and secure payment process with OZOW Instant EFT, a direct and secure electronic funds transfer service.
• Revolving credit facility via Mobicred.
• Prepaid cash voucher via 1Voucher.

Yes, this may occur due to import currency fluctuations in regards to replenishment stock. Prices are therefore subject to change without prior notice.

You can pay using South African Rands only.

All prices on the website are inclusive of local VAT / Sales Tax.

These are security implementations to protect customers shopping online. They require users to register their credit or debit cards for this service. Once your card is registered, you will receive an OTP (One Time Password) to complete your transaction.

For in-store positions like a shop assistant or sales jobs, please visit a store near you with your CV, ask for the manager and enquire if there are positions available. For other vacancies (e.g., Buyer, Planner, Accounts), please send your CV to info@johncraig.co.za, highlighting the job you are qualified for.

John Craig Model applications: If you have a portfolio that would entice us to consider you for a photo shoot, please email it to info@johncraig.co.za.

John Craig Brand Ambassador applications: Please submit a detailed and motivated proposal document including photographs and your social handles for consideration to info@johncraig.co.za.

Please feel free to submit a compliment or complaint to info@johncraig.co.za or contact the Head Office on +27 11 474 2245 for a resolution.